Frequently Asked Questions

Who can avail of products from GOCERY?

Anyone who decides to forego physical grocery shopping due to the effects of the pandemic and as advised by the government.

The site also offers packages with pre-selected products for particular niches; expatriates living in the Philippines, Senior Citizens, and purchasing officers of businesses who do grocery shopping for their companies.

As long as you can access our website, open an account with the platform and pay online, you can avail the products from GOCERY.

How soon will I receive my package?

We deliver every Thursday and Friday!

Order cut-offs are made every Tuesday, so make sure to check out your cart at least 3 days before delivery day.

Whether it’s grocery shopping on a weekly or monthly basis, you can count on GOCERY to let the goods come to you.

Note: In the unlikely event of a delay in delivery, we will make sure to inform you of the adjustments accordingly.

Can I change my items on the cart / package?

If you want to change items (products, variants or brands) and of the number of items (quantity) in your cart, you may simply click on the button that shows product options or similar products on the cart that you have chosen.

If you wish to entirely change items on your cart based on your lifestyle, you can opt to use the CUSTOM my package option. You are free to fill up your own cart.

How will I pay?

We have 3 options for your to choose from:

1. Paypal — Paypal is an online payment gateway that allows you to pay online using your credit card and debit card. PayPal charges 3.5% per transaction but this fee is already imputed in your monthly subscription fee (which is the platform’s admin and operational fees).
2. GCASH - Through the GCash App, you can turn your mobile phone into a virtual wallet to pay for items and send money at the speed of a text message. Upon checking out at GOCERY, kindly follow the instructions below to complete your transaction:
   

   1. Log-in to GCASH on your Mobile Phone
   2. Tap Pay QR
   3. Tap Scan QR Code and align your phone to GOCERY's Merchant QR Code.
   4. Enter the amount that you need to pay.
   5. Review the details and tap Pay Amount to confirm your transaction.
   6. You will receive your transaction's confirmation via the app and via text message.
   7. Enter the Reference Number of your GCash payment on the input field and click Confirm Payment.
3. ONLINE BANKING - Accessing your bank account instantly is as easy as 1-2-3! Carry out transactions quickly with your smartphone, tablet, or computer by choosing any of the following banks below:
   BDO

   BPI

   Chinabank

   Landbank

   Maybank
   Metrobank

   PSBank

   RCBC

   Security Bank

   Unionbank
   
   After choosing your preferred bank, click Proceed to Payment and a new tab will provide you with simple payment instructions specific to your chosen bank. Generally, you will be asked to log-in your online bank account and pay only the specified amount in your cart.

Does the platform keep my credit card details?

No. The platform does not store your credit card details.

Which parts of the country can GOCERY deliver to?

For now, the platform makes its items available to residents in the Greater Metro Manila, NCR, Luzon, Philippines.

Can I get an Official Receipt?

You will get a payment reference number to be followed by an official receipt to be sent to your email after your payment has been verified from our end.

Can I cancel my order?

YES AND NO.

Orders made within 5 days from date of your transaction can be cancelled.

Order made within 6 days or more from date of your transaction cannot be cancelled and is considered sold.